Impact Pneumatics

Privacy Policy

Last updated: 19 May 2026

Impact Pneumatics ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 4 of 2013 ("POPIA"). This policy explains what information we collect, why we collect it, and how we handle it.

1. Responsible Party

Impact Pneumatics, Unit 8, 35 Golden Dr, Morehill, Benoni, 1511, South Africa.
Workshop: 011-425-4360 · Sales: 081-047-8856 · Emergency: 083-465-2370

2. Information We Collect

  • Contact details you submit via our forms (name, company, phone, email, message).
  • Information about service requests, quotes, equipment on site, and site visits.
  • Technical data such as IP address, browser type, device type, and pages visited.
  • Cookies and similar technologies (see our Cookie section below).

3. How We Use Your Information

  • To respond to enquiries, quotes, service and emergency call-outs.
  • To provide, invoice and support our products and services.
  • To comply with legal, tax and regulatory obligations.
  • To improve our website, communications and customer experience.

4. Lawful Basis (POPIA)

We process personal information on the lawful bases of consent, performance of a contract, compliance with a legal obligation, and our legitimate business interests, as permitted under sections 11 and following of POPIA.

5. Sharing of Information

We do not sell your personal information. We may share it with trusted service providers (hosting, email, payment, accounting), regulators, or where required by law. All such parties are required to handle your information confidentially and in line with POPIA.

6. Security

We apply reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, alteration or disclosure.

7. Retention

We retain personal information only for as long as necessary for the purposes set out above, or as required by law (for example, tax records).

8. Your Rights Under POPIA

  • Access the personal information we hold about you.
  • Request correction or deletion of inaccurate or outdated information.
  • Object to processing or withdraw consent at any time.
  • Lodge a complaint with the Information Regulator (South Africa).

To exercise any of these rights, contact us at the details above. You may also contact the Information Regulator at inforegulator.org.za.

9. Cookies

Our website uses essential cookies to function and may use analytics cookies to understand how visitors use the site. You can accept or decline non-essential cookies via the cookie banner displayed on your first visit. You can change your choice at any time by clearing your browser storage for this site.

10. Changes

We may update this policy from time to time. The latest version will always be available on this page.